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1. How can I find the right teacher for me?

   The desired course must be selected with the instruction language on your mobile application or web provided by EL KOREAN; Then the list of teachers will appear after the tuition range selection you're willing to pay. A more detailed file and video introduction can be unfolded by clicking the picture. If you come across a favorite, click the teacher's schedule and apply for a course at the available time.

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2. What is the difference between Professional teacher and Teacher?
   

   Professional teacher is a teacher who has acquired a Korean language teaching certificate or has a Korean language education experience for 3 years or more.

   The Korean Teacher Certificate is a certificate that only the teacher selected after the rigorous examination and interview of the Korean government can receive it.

   However, the Teacher who is not a professional teacher is also an excellent teacher who was selected after the interview process of EL Korean. If you want more comfortable and diverse classes, it is better to choose a Teacher. If you want more systematic lessons, you need to choose Professional teacher. However, in order to choose a teacher that suits you well, you should also look at the introduction of the teacher and decide on the trial class as well.
   

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3. How long is class?

   Each class has a length of 20 minutes. Each theme is packaged with 3 sessions, 5 sessions, 10 sessions, 20 sessions and 30 sessions. After selecting a teacher, take one of the best-suits. The trial class lasts 20 minutes, one session.

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4. What are two or three students learning together?
   

   It's the way you learn Korean with friends or family. These friends and family have to be collected by you.

   You can learn Korean more happily with your friends or family in this way. Additional tuition discounts allow you to pay a smaller tuition fee than one-on-one tuition.

   Tuition is paid by you on behalf of your friends or family to learn with you. The larger the number of students, the less tuition. If you learn together, you can learn Korean more happily through role play. 

   When you're in class, several people can gather in one room. You can also join the class using video chat software separately in each room.

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5. Do I have to apply for all class schedules at the same time when making a booking request to the teacher? For example, if I apply 10 sessions, do I have to apply to schedule all 10 sessions for time scheduling?

   
   

   No, you don't need to apply for all your class schedules. When applying for the first time, you can apply for the number of classes you want like just one or two. Then, when you talk to the teacher about the time you didn't apply for the rest of the class, the teacher will schedule the time of the remaining classes with you. But you have to apply for at least first-class time. It's a convenience feature for you.

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6. How can I change my 'my time zone' when scheduling a class?

   'My time zone' which appears on class booking can be set first on registration. Any changes after registration can be made from 'Edit My Profile' on 'My Page'.

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7. What if there is no reply from my chosen teacher?

   This happens because of time differences and the teacher is not always online. To minimize the response period, a class offer can be delivered to up to three different teachers. Whoever accepts first receives the call; Others will be canceled. If there is no response from all three within 24 hours, automatic cancelation takes place on all offers. You will see the notification message of "Time elapsed" when your class offer has been canceled and "Please find another teacher," will show up. At this stage, the class offer must be directed to another available teacher.

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8. How do I change my scheduled class because of an urgent matter?

   Through EL KOREAN app or Skype, your change should be notified to the teacher 24 hours before you get-go day by you. Teachers are also responsible for their own time management; Therefore, they should consult to manage their own schedules at least 24 hours before the scheduled class.

   You can't make changes to your class schedule directly on the app. After consulting with the teacher, the teacher will change the class schedule on the application for you.

   Rescheduling a class of less than 24 hours is not permitted in principle; And the student is responsible for the payment of tuition if it does not proceed.

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9. What happens to tuition if I fail to turn up without notice?

   If you are absent without prior notice, the class will be deemed to be proceeding and the tuition will not be returned. The teacher has already used her/his time to prepare. If rescheduling is required, contact with the teacher must be made at least 24 hours in advance. By agreement with your teacher, rescheduling is allowed.

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10. What happens to the tuition fee if the teacher fails to show up?

    It will be refunded if the teacher fails to show up without prior notice. In this case, contact must be made with the EL Korean Support Center - support@elkorean.kr. Any changes to be made by the teacher and consultation with students must be conducted.

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11. How many retries will be done if the teacher's Skype call fails to respond?

    The teacher will try three times every five minutes. If there are no responses in the first 20 minutes, tuition will not be refunded due to the student's absence and the teacher's time spent. If you witness a teacher's attempt, respond directly.

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12. What happens if I fail to show up without prior notice?

    If you fail to attend without notice in advance, you will be considered absent and tuition will not be refunded. The teacher has already spent her/his time preparing. At least 24 hours' notice must be given if attendance is not possible. If the teacher isn't in contact, let the EL Korean Support Center know - support@elkorean.kr.

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13. What happens if I do not receive a call from teacher?

    If you fail to hear from the teacher without notification in advance, it must be either a Skype access error or an urgent matter for the teacher. Make sure to have a steady connection to net and Skype. If there are still no calls, though Skype is fine, contact the teacher first. If the problem continues, contact EL Korean Support Center - support@elkorean.kr.

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14. Is there a restriction to the duration of classes when applying for classes?
    

    Yes. There is a restriction on the duration of classes.

    The first class date becomes the start date.
    

    All classes must be completed within the same number of weeks as the number of sessions of class.

    Please complete all classes within the period, as all classes that have not been completed within the period are considered complete.

    
    

    3-session class -> within 3 weeks

    5-session class -> within 5 weeks

    10-session class -> within 10 weeks

    20-session class -> within 20 weeks

    30-session class -> within 30 weeks

    
    

    You can extend the period after consulting with your teacher.

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15. How does video class work?

    The video class will be conducted by using chat software. Our advice is Skype, Zoom or WeChat; It is free and able to enhance efficiency with a face-to-face style. Its shared screen will allow both teacher and student to work together on textbooks and other study materials. However, by mutual agreement, another type of software can be used. If you're an existing Skype user, go for it. If you're not; Then download it from our website or mobile app store. Unlike in-class teaching, net speed is an x-factor in the quality of an online class. Make sure to have a stable line and get a headset or earphone ready to block out possible noise. Simply by watching video from Youtube, you can simply diagnose the state of your net connection.

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