Frequently Asked Questions목록

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  1. What happens to my tuition if an urgent matter stops me in the middle of class?

    In this case, the payment is required as teacher time has already been spent.
  2. What happens to my tuition if an urgent matter stops teacher in the middle of class?

    In this case, rescheduling will be taken at another time. Therefore tuition will be preserved.
  3. Can I record the contents?

    Skype does not have a recording function. It is your sole responsibility to prepare recording. What comes first is the portrait right of the teacher in recording. Make sure to have consent.
  4. What to do if I wish to quit ongoing package and jump onto another package?

    Consultation with present teacher must be done at first. By the mutual agreement, another package can be selected once ongoing package is stopped on the app or web. Remaining tuition will be calculated and refunded without discount according to number of student in the class.
  5. What if I want to change teacher while continuing ongoing package classes?

    Consultation with the teacher must follow. Remaining tuition will be calculated and refunded without student discount and number of class left. Please use the mobile app or the web to re-select the teacher for the package class. Contents can be discussed with the new teacher; but you cannot continue by taking over previous class. For example, assume first two classes out of 5-class package have been taken, then it is not allowed to start from the 3rd and must begin from the 1st with another teacher.
  6. Will the remaining classes from the package disappear after a certain time period?

    Please consult with the teacher for the remaining classes. The tuition fees for the remaining classes will be refunded without applying the package discount if class withdrawn. The remaining tuition will be expired in one year after the last class.
  7. What must be done right after the class?

    As soon as the class is done student will encounter the screen to rate in terms of satisfaction, the punctuality and will be given a chance to write opinion. We would like to garner your unedited idea. The uncensored thoughts would help others in class selection.
  8. How do I leave an assessment of class?

    When class finished, you will encounter a screen where you can rate the class on teacher’s punctuality, your satisfaction of the class and able to leave short comments. If you miss the chance to do this, you will be able to complete above jobs from 'Class history', at your 'My page' later.
  9. What kind of communities do you have in here?

    Following four communities are with EL Korean: They are 'My writing', 'Korean culture and history', 'Enjoy and learn', 'I am traveling'. You are welcomed to join in community activities and interact with teachers outside of classroom.
  10. What community is 'My writing'?

    This allows student to solicit proofreading support from their teachers after posting written texts in Korean and able to exchange of ideas on grammar, words and etc.
  11. What community is 'Korean culture'?

    Knowledge in Korean culture would help your study much better. Any necessary assistance will be given in learning Korean culture and history from teachers and others.
  12. What community is 'Enjoy and learn'?

    This is a spot where sharing of experiences and feelings during Korean learning take place. This is never an easy job. How others feel and think in their study can help you.
  13. What community is 'I am traveling'?

    This allows you to share the experiences and feelings you have learnt while traveling Korea such as posting photos, recommended travel routes and introduction of own fun experiences. If planning to travel Korea, exchange of ideas are acceptable.
  14. How do I make my activities in the community visible or invisible in my Facebook?

    When you post to the community, you can choose to or not to register at your Facebook.
  15. What will be the tuition fee if I stop the current package class or change the teacher?

    At the student’s request to withdraw or change of ongoing class, calculation on tuition will be based on one class out of 5-class package; the refund will exclude the fee of completed class and given back to you. In other words, discount according to number of student in the class will not be applied to any package bigger than this. At the teacher’s request to withdraw or change in schedule, the package price will be refunded after excluding the discounted package price. If it is too difficult to settle, please contact EL Korean support center – support@elkorean.kr.
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