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Frequently Asked Questions목록

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  1. What will be the tuition fee if I stop the current package class or change the teacher?

    At the student’s request to withdraw or change of ongoing class, calculation on tuition will be based on one class out of 5-class package; the refund will exclude the fee of completed class and given back to you. In other words, discount according to number of student in the class will not be applied to any package bigger than this. At the teacher’s request to withdraw or change in schedule, the package price will be refunded after excluding the discounted package price. If it is too difficult to settle, please contact EL Korean support center –
  2. Am I eligible for refund of class if it stops although with some progress have already been made?

    Yes, you can a refund.
    1. If you let the teacher know you want to stop the class package 24 hours before the next scheduled class, you can cancel the whole class package including the next scheduled class.
    2. If you let the teacher know you want to stop the class package 24 after the next scheduled class or during the class, you can cancel the whole class package besides that class.
    For example, your class package is 10-time classes, you attended two times of the class. If you let the teacher know you want to stop the remaining classed 24 hours after the third class starts, or during the third class, it is assumed that seven classes remain. 7 tuition fees will be refunded.
    In this case, we do not apply the discount according to the number of classes and the number of students, but calculate the tuition fee and refund the remaining tuition fee. If the calculated tuition exceeds the tuition already paid, no tuition will be refunded.
    If the tuition you have already paid is more than 10 times the class package and the number of students is 1: 2 or 1: 3, the tuition fee is based on the number of times and the number of students.
    For example, if ‘Tuition/session’ of the teacher is 30 $, when you pay and the class package is 10-time with 1:3, the tuition is 598.50 $ with the discount. This price is the price you have already paid. If the discount is not applied at this price, the price will be 900 $ (30 $ X 10 X 3).
    If during the third lesson your class request is canceled due to your request and you request a refund, your refund will be 328.50 $ (= 598.50- (900 / 10X3)).
    If during the 7th class, you request a break in the class package and a refund, your refund will be -31.50 $ (= 598.50- (900/10X7)). At this time, a negative number appears and the refund amount is assumed to be zero.
    3. If the teacher asks you to stop the class package during the class, the fee of that class will be included in the refund calculation.
    For example, if the teacher asks you to stop the class package during three out of 10 class sessions, you will receive the refund for the remaining 8 classes.
    In this case, we apply the discount according to the number of classes and the number of students, calculate the tuition fee and refund the remaining tuition fee.
    If the class package is interrupted at the request of the teacher during the third class, the amount of your refund will be 478.8 $ (= 598.50- (598.50 / 10) * 2).
    4. In the case of 1: 2 or 1: 3 classes, if several students are learning together with you and some student want to stop the class and get a refund, you must cancel the whole class package, and the students who want to continue will have to apply for a new class again. The refund method is the same as described above.
  3. Can I privately pay tuition to teacher?

    EL Korean prohibits students from paying teachers privately in person; this is not our policy.
    First, personal remittance is not safe. A mistake in payment delivery is more likely to be financial loss to student.
    Second, the dispute between student and the teacher is more likely to occur. Both parties must be in trust. It is tough to create build ties where disputes can happen.
    Third, this is against EL Korean’s business model and violates the contract between teacher and EL Korean.
    Any offer in personal payment must be reported to EL Korean support center - There will be a compensation on reporting.
  4. What is Bonus Point?

    Bonus Point can be used by EL Korean for tuition. The value of 1 Bonus Point is equals to 1 US$. Bonus Point comes across as a reward for the active engagement from EL Korean.
  5. If I deactivate my account, can remaining tuition be refunded?

    Any left untouched tuition can be refunded except Bonus Point you have and you used. For example, assume that there are 300 US$s and 100 Bonus Points. You used 50 Bonus Points before.The refund of 250 US$ will be made by deducting 50 Bonus Points from 300 US$s; whereas the amount of Bonus Point is not eligible for refund. Any extra expense will be your responsibility.
  6. How do I pay the tuition fee?

    They can be payed by PayPal, Wechat Pay and the credit cards in the mobile app or the web. At the time of buying, extra payment occurs.
  7. Are there minimum or maximum values to be payed?

    No. There is no minimum or maximum value. Bonus Point will be awarded in accordance with the size of payed US$ for the gift.
  8. What happens if the payed value does not appear at 'My page'?

    There can be several reasons for that. Please send your e-mail to us, EL Korean support center - We will help you.
  9. How much is 1 Bonus Point?

    1 Bonus Point  equals 1 US$. Bonus Point will be given as a bonus award for active engagement from us. This can be used as a payment for tuition such as payed US$. Bonus Point cannot be gifted to others and will not be refunded at the time of deactivation.
  10. How do I get Bonus Point?

    Bonus Point can be given by followings:

    1. Bonus Point will be awarded by the payed US$ for the gift. For example, if you pay 20 US$ for the gift, Bonus Point will not be given. If you pay 500 US$, there comes 20 Bonus Points. More payed US$ come with more Bonus Point. 

    2. After newly registered student by your recommendation takes class; 5% of the amount of payed US$ used for a tuition will be credited. Assume that recommended student uses total amount 300 US$ for a tuition fee; 200 US$ plus 100 Bonus Points. 5% of 200 US$ will be given to you instead of 5% total amount of 300. 

    3. Bonus Point will be awarded to those who actively engage in community activities. The selection will be at random.

  11. Can Bonus Point be gifted to friends?

    No. Only payed US$ for the gift can be gifted to your friends. The recipient of US$ will be deposited as US$ which can be used as a payment method for the tuition.
  12. Will my unused payments (US$) and Bonus Points (US$) expire?

    If you do not use the amount of money you paid for the purchase, it will expire in 5 years.

    Bonus Points are valid for 6 months from the date of acquisition.

  13. Is this App compatible to both at Android and iOS?

    Yes. From both Google play store or Apple App store, search EL Korean and download.
  14. Is there a way to see the speed of the network for a stable connection?

    Voice calls require approximately 10 bps, and images require data rates of approximately 500 kbps. A simple way to check is to run a video such as YouTube or Weibo. If the screen is displayed normally, it is possible to use video communication software such as Skype. It is also a good idea to install software on your desktop or mobile device to verify network speed. Before the video class, be sure to check the network speed and start the class at a stable speed.
  15. Mobile app or PC web, what would you recommend?

    EL Korean supports its app to be used on both mobile devices and desktop. Mobile devices can be used anywhere, anytime; so teacher and student can use. However if textbook is used, large-screened PC would be better.
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